Help & Support

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    Frequently Asked Questions

    If you’re unsure about anything, feel free to get in touch with us via the contact form below and we’ll get straight back to you.

    • How can Cypherly help me?

      Cypherly’s purpose-built, all-in-one platform helps Amazon sellers new and established to identify and maximise sales opportunities. The suite of tools included make it easy to optimise your listings, reach customers and outsell your competitors, in what is a competitive Amazon marketplace.

    • How do I get help with my Cypherly account?

      Cypherly offers two training options - Cypherly Academy and Cypherly Expert – to help you get the most out of your subscription. However, if you should ever need any help with your account, you can get in touch via email in our contact section.

    • How do I install the Chrome extension?

      The Cypherly Chrome Extension is an exclusive companion tool available only to existing Cypherly subscribers. To access the tools in the Cypherly Chrome Extension, you will need to ensure that you are accessing the web using the Google Chrome browser. If you do not have Chrome installed on your computer, you will need to install it. From the Chrome browser, go to the Cypherly Chrome Extension Listing in the Chrome Web Store. Simply click on the Add to Chrome button and you can start to use Cypherly’s suite of tools.

    • How does Cypherly get its data?

      The data which powers Cypherly’s suite of tools comes from Amazon’s API. All other data is gathered using proprietary algorithms, which is then turned into insights viewable in the Cypherly dashboard. You can rest assured that the data and insights provided are extremely accurate and you can use them with confidence.

    • I don’t know how to start an Amazon business – can you help?

      Anyone can become an Amazon seller. It’s just about being able to identify the best sales opportunities and then optimising your product listings to build and grow your Amazon business. Cypherly’s suite of tools will support you throughout your Amazon journey, steering you in the right direction. 

    • What is ROPO?

      ROPO stands for “Rank on Page One”. This features estimates how many units would need to be sold of that particular product over an 8 day period to rank on page one for a particular key keyword/phrase.

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